REPAIR & REWARD

REPAIR & REWARD

We design our products with quality and durability in mind to make them last. It is important to treat your Underprotection pieces with love and care, especially as we use delicate and responsible materials for every one of our pieces. Continuous use and washing of any Underprotection piece can eventually result in tiny holes, loose buttons or straps, or a broken stitch. Instead of discarding your product or replacing it with something new, we encourage you to consider repairing it to make it last longer.

Repair instead of replace.
 

REPAIR & REWARD

We design our products with quality and durability in mind to make them last. It is important to treat your Underprotection pieces with love and care, especially as we use delicate and responsible materials for every one of our pieces. Continuous use and washing of any Underprotection piece can eventually result in tiny holes, loose buttons or straps, or a broken stitch. Instead of discarding your product or replacing it with something new, we encourage you to consider repairing it to make it last longer.

Repair instead of replace.
 

REPAIR

Normally, a guarantee on any purchased product lasts 2 years, but we design our products to be used and loved for much longer! We humbly believe that we’ve made a quality product – therefore, we’re committed to a guarantee of 5 years. Within this period, you’re always welcome to contact us if your Underprotection piece should have any breaches and in need of a repair service.  

But to avoid shipping back and forth and thereby saving the environment a little, we encourage you to either fix it yourself or support your local tailor. Minor issues can easily be done at home with what you already have, while a skilled tailor can help you on more complex matters. By doing so, we’ll reward you for prolonging the life of your Underprotection piece instead of the alternative of throwing it out.

REWARD

We want to thank you for giving first aid to your Underprotection pieces and for doing what you can to make it last longer. The reward is a voucher for you to use next time you’re buying a new product from us and concerns any Underprotection product, either bought on our website or in one of our retail shops. When you need to repair your piece, we’ll give back the double of what you spend on making it last longer. Make sure to follow our guideline below to qualify for your voucher. So, when you finally need something new to wear underneath, you can use our reward and purchase your new favorite piece to wear for many years to come.  

BRA MEASUREMENT

To find the most accurate size you have to do two measurements, A: bust and B: band. Do the measurements on your bare skin. Start off by measuring all the way around your bust where it’s widest. Then measure all the way around just under your bust. We have plus sizes for mostly all of our bra’s to make sure that bigger busts can fit our bras. When a size is plus size the underband stays the same and the size of the cup will go a size up; for example a size S+ has an underband that fits a regular size S and the cup size fits a regular size M. Be aware that it’s meant for you to start out using the outer buckle of the hook and eye closure first. Then you can adjust and tighten when the underband elastic gets looser.

REPAIR

Normally, a guarantee on any purchased product lasts 2 years, but we design our products to be used and loved for much longer! We humbly believe that we’ve made a quality product – therefore, we’re committed to a guarantee of 5 years. Within this period, you’re always welcome to contact us if your Underprotection piece should have any breaches and in need of a repair service.  

But to avoid shipping back and forth and thereby saving the environment a little, we encourage you to either fix it yourself or support your local tailor. Minor issues can easily be done at home with what you already have, while a skilled tailor can help you on more complex matters. By doing so, we’ll reward you for prolonging the life of your Underprotection piece instead of the alternative of throwing it out.


BOTTOM MEASUREMENT

To find your most accurate size you have to do two measurements, A: waist and B: hip. Do the measurements on your bare skin. Start off by measuring all the way around your waist where it’s narrowest. Then measure all the way round your hip where it's widest.

Wanna know the tricks for measuring? Always measure on bare skin and not over clothing. This will give you the best and most accurate result. When we are talking measurements we mean the measures you have and not the lingerie, swimwear or loungewear. Always measure yourself and then use the results to find the perfect size in the wanted style.


REWARD

We want to thank you for giving first aid to your Underprotection pieces and for doing what you can to make it last longer. The reward is a voucher for you to use next time you’re buying a new product from us and concerns any Underprotection product, either bought on our website or in one of our retail shops. When you need to repair your piece, we’ll give back the double of what you spend on making it last longer. Make sure to follow our guideline below to qualify for your voucher. So, when you finally need something new to wear underneath, you can use our reward and purchase your new favorite piece to wear for many years to come.  



TOP / SHIRT / DRESS MEASUREMENT

To find your most accurate size you have to do three measurements, A: bust and B: waist and C: hip. Do the measurements on your bare skin. Start off by measuring all the way around your bust where it’s widest. Then measure all the way around your waist where it’s narrowest. Then end off by measuring all the way round your hip where it's widest. These three measurements will indicate the most accurate size for you in our tops, shirts, kimonos and dresses.

Wanna know the tricks for measuring? Always measure on bare skin and not over clothing. This will give you the best and most accurate result. When we are talking measurements we mean the measures you have and not the lingerie, swimwear or loungewear. Always measure yourself and then use the results to find the perfect size in the wanted style.




PANTS / SHORTS MEASUREMENT

To find your most accurate size you have to do two measurements, A: waist and B: hip. Do the measurements on your bare skin. Start off by measuring all the way around your waist where it’s narrowest. Then measure all the way round your hip where it's widest.

Wanna know the tricks for measuring? Always measure on bare skin and not over clothing. This will give you the best and most accurate result. When we are talking measurements we mean the measures you have and not the lingerie, swimwear or loungewear. Always measure yourself and then use the results to find the perfect size in the wanted style.


ISSUE OF PRODUCT

EST. COST

REWARD

Loose or missing button

70 dkk

140 dkk

Tiny hole in fabric

70 dkk

140 dkk

Broken stitch

100 dkk

200 dkk

Bigger hole in fabric

100 dkk

200 dkk

Loose or unatached strap

70 dkk

140 dkk

FIRST AID REWARDS

ISSUE OF PRODUCT

EST. COST

REWARD

Loose or missing button

110 kr

220 kr

Tiny hole in fabric

110 kr

220 kr

Bigger hole in fabric

150 kr

300 kr

Broken stitch

110 kr

220 kr

Loose or unattached strap

110 kr

220 kr

If you decide to repair your item yourself or get it fixed by your local tailor, please attach a picture of the issue and, if any, the reciept in an email to our customer care customercare@underprotection.dk 

Didn't find your specific issue? No worry, just send in a picture of the issue and our customer care will let you know the estimated cost and reward.

We would love to help you.

BRA MEASUREMENT

To find the most accurate size you have to do two measurements, A: bust and B: band. Do the measurements on your bare skin. Start off by measuring all the way around your bust where it’s widest. Then measure all the way around just under your bust. We have plus sizes for mostly all of our bra’s to make sure that bigger busts can fit our bras. When a size is plus size the underband stays the same and the size of the cup will go a size up; for example a size S+ has an underband that fits a regular size S and the cup size fits a regular size M. Be aware that it’s meant for you to start out using the outer buckle of the hook and eye closure first. Then you can adjust and tighten when the underband elastic gets looser.

REPAIR

Normally, a guarantee on any purchased product lasts 2 years, but we design our products to be used and loved for much longer! We humbly believe that we’ve made a quality product – therefore, we’re committed to a lifelong repair guarantee. Within this period, you’re always welcome to contact us if your Underprotection piece should have any breaches and in need of a repair service.  

To avoid shipping back and forth and thereby saving the environment a little, we encourage you to either fix it yourself or support your local tailor. Minor issues can easily be done at home with what you already have, while a skilled tailor can help you on more complex matters. By doing so, we’ll reward you for prolonging the life of your Underprotection piece instead of the alternative of throwing it out.


BOTTOM MEASUREMENT

To find your most accurate size you have to do two measurements, A: waist and B: hip. Do the measurements on your bare skin. Start off by measuring all the way around your waist where it’s narrowest. Then measure all the way round your hip where it's widest.

Wanna know the tricks for measuring? Always measure on bare skin and not over clothing. This will give you the best and most accurate result. When we are talking measurements we mean the measures you have and not the lingerie, swimwear or loungewear. Always measure yourself and then use the results to find the perfect size in the wanted style.


REWARD

We want to thank you for giving first aid to your Underprotection pieces and for doing what you can, to make it last longer. The reward is a voucher for you to use next time you’re buying a new product from us and concerns any Underprotection product, either bought on our website or in one of our retail shops. When you need to repair your piece, we’ll give back the double of what you spend on fixing it. Make sure to follow our guideline below to qualify for your voucher. So, when you finally need something new to wear underneath, you can use our reward and purchase your new favorite piece to wear for many years to come.  



TOP / SHIRT / DRESS MEASUREMENT

To find your most accurate size you have to do three measurements, A: bust and B: waist and C: hip. Do the measurements on your bare skin. Start off by measuring all the way around your bust where it’s widest. Then measure all the way around your waist where it’s narrowest. Then end off by measuring all the way round your hip where it's widest. These three measurements will indicate the most accurate size for you in our tops, shirts, kimonos and dresses.

Wanna know the tricks for measuring? Always measure on bare skin and not over clothing. This will give you the best and most accurate result. When we are talking measurements we mean the measures you have and not the lingerie, swimwear or loungewear. Always measure yourself and then use the results to find the perfect size in the wanted style.




PANTS / SHORTS MEASUREMENT

To find your most accurate size you have to do two measurements, A: waist and B: hip. Do the measurements on your bare skin. Start off by measuring all the way around your waist where it’s narrowest. Then measure all the way round your hip where it's widest.

Wanna know the tricks for measuring? Always measure on bare skin and not over clothing. This will give you the best and most accurate result. When we are talking measurements we mean the measures you have and not the lingerie, swimwear or loungewear. Always measure yourself and then use the results to find the perfect size in the wanted style.


FIRST AID REWARDS

ISSUE OF PRODUCT

EST. COST

REWARD

Loose or missing button

110 kr

220 kr

Tiny hole in fabric

110 kr

220 kr

Bigger hole in fabric

150 kr

300 kr

Broken stitch

110 kr

220 kr

Loose or unattached strap

110 kr

220 kr

If you decide to repair your item yourself or get it fixed by your local tailor, please attach a picture of the issue and, if any, the reciept in an email to our customer care customercare@underprotection.dk 

Didn't find your specific issue? No worry, just send in a picture of the issue and our customer care will let you know the estimated cost and reward.

We would love to help you.